Refund policy

Return & Refund Policy

At EASTERN-BOOKWORM, we want you to be completely satisfied with your purchase. Please read our policies carefully before placing an order.

1. Order Cancellation
We accept order cancellations before the product is shipped or produced. If the order is cancelled within this window, you will receive a full refund. We cannot cancel the order if the product has already been shipped out. Please contact us immediately at postmaster@orientalbookworm.com if you wish to cancel.

2. Returns (If Applicable)
We accept returns of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To complete your return, we require a receipt or proof of purchase.

Please Note: Do not send your purchase back to the manufacturer or the address on the package without contacting us first. You must request a Return Authorization (RA) by contacting our customer service at postmaster@orientalbookworm.com. Customers are responsible for the return shipping costs.

3. Damaged or Defective Items
If you receive a damaged or defective book, please contact us within 30 days of delivery with a photo of the issue. We will happily issue a full refund or send a replacement at no extra cost to you.

4. Refunds (If Applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days. No restocking fee will be charged.

5. Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet, please follow these steps:

  • First, check your bank account again.

  • Then, contact your credit card company. It may take some time before your refund is officially posted.

  • Next, contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and still have not received your refund, please contact us at liu940103@outlook.com.

6. Non-Returnable Items
For copyright and hygiene reasons, e-books (digital downloads) and opened audio/visual materials cannot be returned or refunded.

Contact Us
For any return requests or questions, please contact our Customer Service at:
Email: postmaster@orientalbookworm.com
Address: Shenzhen, Guangdong, China. (Note: This is our office address. Please do not ship returns here before obtaining an RA number).