Shipping policy

Thank you for shopping at EASTERN-BOOKWORM! We are committed to delivering your books safely and as quickly as possible. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Tracking: You will receive another notification when your order has shipped. Please note that tracking information may take 24-48 hours to update in the system.

2. Shipping Rates and Delivery Estimates
We offer different shipping options depending on your location:

United Kingdom: We offer FREE Standard Shipping on all orders! Delivery typically takes 5-10 business days.

European Union (EU): Shipping rates are calculated at checkout based on the weight of your order. Delivery typically takes 7-14 business days.

Rest of the World (US, Canada, Australia, etc.): Shipping rates are calculated at checkout. Delivery typically takes 10-20 business days.
(Note: These are estimated delivery times and do not include processing time. Delays may occur due to customs clearance or local postal service disruptions.)

3. Shipping Carriers
We work with reliable international logistics partners (such as local postal services and express couriers like Royal Mail, YunExpress, etc.) to ensure your package arrives safely. The specific carrier will be selected based on your destination.

4. Customs, Duties, and Taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

EASTERN-BOOKWORM is NOT responsible for these charges if they are applied and are your responsibility as the customer.

5. Missing, Lost, or Damaged Packages

Damaged: If your order arrives damaged in any way, please email us as soon as possible at liu940103@outlook.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Lost/Stolen: Once packages are handed over to the carrier, we are not responsible for delays caused by customs or the carrier, nor are we responsible for lost or stolen packages. However, if you have not received your order within 30 days of receiving your shipping confirmation email, please contact us so we can investigate it for you.

6. Returns
Please refer to our Refund & Return Policy for details on how to return your item.

Contact Us
If you have any further questions, please don't hesitate to contact us at postmaster@orientalbookworm.com.